SMS Consent & Messaging Policy
Last updated: October 7, 2026
The short version
HoundStack only sends text messages to people who ask for them, and every message we send includes a way to stop. Reply STOP to any message to opt out immediately, or HELP for assistance.
Consent is separate from every other agreement
Consent to receive text messages from HoundStack is collected on its own, by its own affirmative action, and is never given by accepting any other agreement. Accepting our Terms of Service orPrivacy Policy, creating an account, subscribing to a plan, or using any part of HoundStack does not give consent to receive text messages. Declining, or withdrawing consent later, changes nothing about your account, your plan, your price or your access to HoundStack.
What messages we send
Text messaging is coming soon and is pending carrier registration. No text messages are sent under this program until that registration is complete.
Account holders who opt in may receive verification codes, security alerts, billing notices and support replies by text from HoundStack. These messages go only to the HoundStack account holder who gave us the number and ticked the consent box.
These messages are not used for marketing, and HoundStack does not use them to message account holders' own customers. We never text numbers that have not opted in.
How consent is collected
Account holders may opt in on the last step of account creation atapp.houndstack.com/get-started by entering a mobile number and ticking a consent box that is unticked by default. Both the number and the box are optional, and the account is created whether or not they are filled in. The box carries this language:
"I agree to receive text messages from HoundStack at the number provided about my account and service notifications, including verification codes, security alerts and billing notices. Consent is optional and is not a condition of purchase — you can create and use a HoundStack account without it. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for help."
We record when consent was given, the number it covers, and the exact language shown. Mobile numbers and texting consent records are collected only from account holders who opt in this way. Screenshots of the opt-in flow are published with thepolicy in the app.
Message frequency and rates
Message frequency varies based on your account activity and service schedule. Message and data rates may apply according to your mobile carrier's plan. Consent to receive texts is never a condition of purchasing any product or service.
How to opt out (SMS un-consent)
- Reply STOP to any message you receive from HoundStack. Opt-outs take effect immediately and are enforced automatically: the platform blocks further texts to your number, and we send one confirmation that you have been unsubscribed.
- Reply HELP to any message for assistance. We reply with our name and how to reach support.
- Account holders can also remove their mobile number or withdraw texting consent in Settings.
- You can always email support@houndstack.comand we will process the opt-out for you.
Privacy of your mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with our SMS delivery provider solely to send the messages you asked for. See our Privacy Policy for full details.
Carriers
Messages are delivered over the networks of participating carriers. Carriers are not liable for delayed or undelivered messages.
Contact
Questions about this policy:support@houndstack.com.